Skip to content

Patient Journey

Icon 07

1. How you get to us

  • A Doctor refers you: a GP or a specialist
  • A casualty Doctor requests the Orthopaedic Surgeon on Call
  • A medical professional such as a physio, biokineticist or other refers you

Can you arrive without a referral?
Of course, for any orthopaedic related problem. Ensure your medical aid does not require a referral first

Icon 08

2. What we require from you

  • An Xray not older than 6 months (for the related problem)
  • A CT scan or MRI may be requested (this will be dependent on the orthopaedic problem but will be discussed with you)
Icon 09

3. First consult

  • Patient examination
  • Review of Xray, MRI or CT Scan
    *Sometimes the diagnostic scans are only requested at the first consult
  • Consult is paid in rooms, you claim from your medical aid
    *We offer pensioner discount
Icon 10

4. Follow-up consultation

  • MRI follow-up consultation
    *If required
  • MRI Discussion
    *No charge if it is a follow-up
Icon 11

5. Decision time

  • Establish if conservative management or an operation is warranted
  • Conservative management: A follow up date will be discussed and booked
  • Operation: Surgery date will be discussed and booked
  • If diagnosis is not within Dr Hardcastle’s area of expertise, he will refer you to the related specialist
Icon 12

6. Pre-op consult

  • Procedure is discussed
  • Operation information is shared
  • Consent is signed
    *Dr Hardcastle and the Anaesthetist consent
Icon 13

7. Pre-op preparation

  • Referral to physio, Sister Uys, pathology (swabs) as well as Anaesthetist for pre-op checks
    *Procedure dependant|
  • COVID protocol: Test 3 days prior to procedure
    *Unless you tested positive in the last 3 months
  • Pre-admission to hospital: Documentation to be completed with the hospital team
    *No food or drink may be consumed for 8 hrs prior to procedure
Icon 14

8. Procedure administration

  • Estimation and quotation sent by Letitia from our team and signed
    *This is only Dr Hardcastle’s fees. Additional fees are charged for prosthesis (if any), Anaesthetist, In Hospital physio,Hospital fees
  • Authorisation from the medical aid for the procedure is required
    *Melissa from our team helps with this
  • Authorisation number and information regarding medical aid tariffs as well as what the medical aid covers is communicated to you
Icon 15 15

COVID results will be smsed to you (if + procedure will be postponed, unless it is an emergency)

Dr Hardcastle is also notified of the result

Icon 17

9. Procedure day

  • Admission to hospital
  • Dr Hardcastle will contact the next of kin to discuss how the procedure went
  • Follow up dates and times to be organised before discharge
Icon 16

10. Post-operation

  • Medical bill from all service providers, including Dr Hardcastle is submitted to medical aid
  • Follow-ups occurs procedure dependant
    *All are no-charge up to 4 months post-procedure
  • Reminder SMS’ will be sent for your appointment
  • Normally check-ups are at 2 weeks, 6 weeks and 3 months post surgery
Back To Top